Terms and Conditions
We operate the website www.alphaprintshop.org for Alpha USA. We are Solid Impressions, Inc. located at 26W455 St Charles Rd, Carol Stream, IL 60188.
Solid Impressions are agents for Alpha USA and run this site in conjunction with them and on their behalf.
Website Terms and Conditions of Use
Agreement between Solid Impressions and you covering use of http://print.alpharesources.org:
Welcome to http://print.alpharesources.org. The
http://print.alpharesources.org website ("Site") is comprised of various
web pages operated by Solid Impressions.
http://print.alpharesources.org is offered to you conditioned on your
acceptance without modification of the terms, conditions, and notices
contained herein ("Terms"). Your use of http://print.alpharesources.org
constitutes your agreement to comply with all such Terms. Please read
the Terms carefully, and keep a copy of them for your reference. The
Site conveys information about Alpha Resources products, services and
markets. Privacy
Your use of http://print.alpharesources.org is subject to Solid Impressions
Privacy Policy. Please review this Policy, which also governs this Site
and informs users of our data collection practices.
Electronic Communications
Visiting http://print.alpharesources.org or sending emails to Alpha USA
constitutes electronic communications. You consent to receive electronic
communications and you agree that all agreements, notices, disclosures
and other communications that we provide to you electronically, via
email and on the Site, satisfy any legal requirement that such
communications be in writing.
Your account
Certain services made available via http://print.alpharesources.org are
delivered by third-party sites and organizations. By using any product,
service or functionality originating from the http://print.alpharesources.org
domain, you hereby acknowledge and consent that Solid Impressions may
share such information and data with any third-party with whom Solid
Impressions has a contractual relationship to provide the requested
product, service or functionality on behalf of http://print.alpharesources.org
users and customers.
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD),
unless otherwise noted. If a User submits a request on the Site to
purchase printing products, mailing services, design services or other
services, the User agrees that all charges, taxes and shipping/handling
fees will automatically be charged to the credit card or paid by User
with an approved payment method. We require each order to be fully paid,
including shipping and handling fees, if applicable, before we complete
an order. We will not start working on a print job until we receive the
full payment.
Once a print job has been approved by customer and "sent to press" on
the Site, no changes are allowed to the artwork files, job
characteristics, or printing turnaround time. After a print job has been
sent to Solid Impressions prepress department, the customer is
responsible for paying the entire amount of that print job along with
applicable taxes and shipping/handling fees, unless otherwise noted.
Refund Policy
All sales are final. Since we customize each order according to your
file and exact specifications, no refunds are given once Solid
Impressions starts working on your order, which means Solid Impressions
has received your necessary materials (i.e., digital files and payment)
and has begun work on your job (i.e., your job is in production).
If we verify that we have made an error, we will re-run the order. We
must be notified within 24 hours from delivery of any defects. In order
to receive the replacement, customer must return 100% of the defective
order at their expense within 5 days of their receipt. We will re-run
the order with the original turnaround and send them out via the same
paid shipping method. Shipping is non-refundable.
In some cases, a partial or full refund may be extended to the customer
if no work has been completed by Solid Impressions for a specific order.
Such refund would be adjusted to cover any fees charged for proofs or
other services associated with that order as well as merchant bank fees
on credit card transactions.
Refunds resulting from but not limited to, quantity, paper stock and
shipping downgrades or cancellations prior to being in production shall
be subject to a minimum fee of $15.00, up to 3.5% of the total amount.
Solid Impressions constantly maintains materials inventory and staff,
and schedules time on all equipment for orders that have been placed to
ensure our ability to produce them at any certain time. Orders that are
not yet in production within 5 days of order already incur additional
equipment, labor and inventory costs for Solid Impressions. Orders not
approved for print by customer within 90 days of the order being placed
will be non-refundable and will incur a fee of 12.5% of the original
invoice total for each 30 day period thereafter until 100% of the
original invoice total has been accrued in fees.
Each order made from Solid Impressions is a contract between you, as the
customer making the order, and Solid Impressions. The fact that you
have made an order on behalf of a third party does not absolve you of
liability to Solid Impressions. As such, any decision by the third party
not to accept the particular items printed or to cancel the order with
you does not affect your liability to Solid Impressions.
Our Sales Tax Policy
Solid Impressions charges sales tax to orders received from within the
state of Illinois unless you are tax exempt. If you are tax exempt, you
must submit your reseller’s certificate prior to placing an order.
Products
The
images of the Products on our site are for illustrative purposes only.
Although we have made every effort to display the colours accurately, we
cannot guarantee that your computer's display of the colors accurately
reflect the color of the Products. Your Products may vary slightly
from those images on our site.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you ordered is not available and we will not process your order if made.
Proofs
An online proof will be generated after you upload your files or
customize one of our templates. It is the customer’s responsibility to
proof the file and check for any discrepancies or errors. No job will be
sent to press without your approval. Once you have approved the proof
and submitted your print job, you will be unable to make any further
changes. We are not liable for delays in the order caused by customer's
non-approval of the proof.
An online proof is by no means an accurate color reproduction of your
final printed piece but is the final opportunity for you to check the
layout, bleeds, crops and final text. Electronic proofs do not show
transparency and over print issues. Neither do they show color change
from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted
file and thoroughly reviewed prior to approval. It should be checked
against the original file for possible errors in layout, copy, spacing,
punctuation or image placement. Customer is fully responsible for all
that is contained in the final approved proof.
Solid Impressions offers hard copy proofs that show reasonable likeness
to the final printed pieces. Such proofs are recommended for
color-critical art and must be requested by the customer when the print
order is made. Hard copy proofs are printed on a substrate different
from the actual paper stock and while it’s main purpose is to show
color, variations may occur depending on the finish selected (AQ, matte,
UV) for the final print job. We do not offer hard copy proofs for art
that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and
would extend the amount of time needed to complete the job. For orders
where a hard copy proof has been requested, the approval must be
received by Solid Impressions on or before our published cut-off times.
We will make every effort to match colors in production when a hard copy
proof is requested. However, it is the customer’s responsibility to
determine if they need a hard copy proof with their print order.
Color Accuracy
Solid Impressions will reproduce color from submitted print-ready files
as closely as possible, but cannot exactly match color and density.
Because of inherent limitations with the printing process, as well as
neighboring image ink requirements, the accuracy of color reproduction
is not guaranteed. By placing an order with Solid Impressions you agree
to this limitation. We will try our best to match the gradient density
of each color, but we accept no responsibility for color variations
between submitted files and the final printed piece. Under no
circumstances will a reprint be honored for color variations that have
occurred during the printing process. We are not liable for color
matching or ink density on screen proofs that you approve. Screen proofs
will predict design layout, text accuracy, image proportion and
placement, but not color or density. Application of UV coating may
effect or change the appearance of the printed colors. We are not liable
for the final color appearance of a UV coated product.
No Liability for Errors
Solid Impressions is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation,
Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks,
Transparency, Overprint, Cracks on Folds, Finished Product Size. Solid
Impressions does not make any changes on customer files.
Overprint and Underprint Policy
Due to the gang run method that Solid Impressions uses on some products,
we cannot guarantee that every order will be the exact number of items
that are ordered. Solid Impressions can only guarantee that it will come
within plus or minus 10% of the number of items ordered.
Artwork Files
Our prepress department checks all submitted artwork files before
printing, but you are still 100% responsible for the accuracy of your
print-ready artwork files, and we encourage you to proofread all files
carefully before submitting to Solid Impressions. Solid Impressions is
not responsible for any issues as to orientation or alignment of the
pages of your submitted documents. By submitting the artwork to Solid
Impressions, you certify that you have the right to use the image(s) in
your artwork files. DO NOT send any "one-of-kind" transparencies, prints
or artwork. Although we take every precaution to safeguard your
materials, we are NOT responsible for loss or damage of images or
artwork.
Under these Terms and Conditions, you agree that you will NOT upload any
artwork files consisting of the following material: offensive, indecent
or improper material, any material that could give rise to any civil or
criminal liability under applicable law; and any material that could
infringe rights of privacy, publicity, copyrights or other intellectual
property rights without the permission of the owner of these rights and
the persons who are shown in the material if applicable. We will refuse
an order, which in our opinion may be illegal in nature or an
infringement on the rights of any third party. You accept full legal
liability for the content of material processed and printed on your
behalf and under your instructions. We reserve the right to refuse an
order without disclosing a reason.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your
print-ready files have been uploaded to your account, attached to your
printing job, and approved for printing. Printing turnaround time begins
when we receive approval for your proof and full payment has been made.
For printing jobs that do not have complete digital source files
provided or have submitted files that are not print-ready, printing
turnaround begins when we have your print-ready file(s), not from when
the order was first submitted.
For our Next Day Turnaround option, orders and files must be submitted
by 8:00 AM CST (9 AM EST, 6 AM PST) and proofs must be approved by 11:00
AM CST (12 PM EST, 9 AM PST), to have the item shipped out of our
facility on the next business day. In other words, if you approve a
proof on your Next Day Turnaround order by 12:00 noon CST on Tuesday, it
will be sent out of our facility for shipping by end of business
Wednesday. Otherwise, your Next Day Turnaround order placed on Tuesday
would ship on Thursday. This applies to Next Day Turnaround orders only.
For all other turnaround options, orders and files must be submitted by
12:00 PM CST (1 PM EST, 10 AM PST) and proofs must be approved by 4:00
PM CST (5 PM EST, 2 PM PST), printing turnaround time begins the next
business day.
Please note that Solid Impressions is closed Saturdays, Sundays and
Holidays. As a result, these days are not considered when calculating
printing turnaround time. In addition, while Production Turnaround
includes printing, cutting, and binding, it does not include design,
mailing, or shipping transit times, and you should allow additional
business days for delivery based on the shipping method you selected.
The estimated production turnaround advertised on this site is based on
the typical number of hours or days that a print job is completed under
normal circumstances, excluding Saturdays, Sundays and holidays.
Printing turnaround time for jobs with approved proofs and payment is
guaranteed. The remedy for failing to meet a deadline is limited to a
pro-rated refund of any rush charges or a courtesy rush on your next
order. Cancellation of an order based on printing turnaround time is
only allowed if the customer indicates in writing (e.g., note posted to
order) when placing the original order that a job in the order is time
sensitive and must be shipped by target date based on printing
turnaround option selected. Solid Impressions will not be responsible
for shipping-related costs on orders that do not go out by the due date.
Shipping
Unless you choose Local Pick Up for digital orders, you need to select
one of the shipping options presented to you on the Site. All shipping
is currently done via UPS, with the exception of some large freight
shipments. When choosing a shipping option, please remember that the
estimated shipping transit time is based on the number of business days
in transit and does not include weekends, holidays or the day the
package is picked up by UPS. For instance, a product shipped 2nd Day Air
and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary, and Solid Impressions assumes no
responsibility for delays caused by shipping carriers, weather or any
damages resulting from the failure to receive a job on time. Your order
may arrive late due to unforeseen delays in delivery service, the
breakdown of equipment, illness, etc. Solid Impressions responsibility
is limited to preparing your printing order and delivering it to UPS for
shipping. Solid Impressions is not liable for damages which occur in
shipping. All orders are shipped from Addison, IL.
Pick up orders will be kept for 30 days from the delivery of the pick-up
notification email. If the order has not been picked up from Solid
Impressions facility within 30 days, it will be shipped directly to the
customer and customer will be billed for the applicable ground shipping
rates. We cannot ship to P.O. Boxes or APO/FPO.
Miscellaneous
All complaints must be registered within 24 hours of receipt of your
final printing job. Should your job contain manufacturing errors and/or
defects (as determined by Solid Impressions), Solid Impressions would
rerun your job at no charge.
All materials we create in producing your printed product are the
property of Solid Impressions. Although these materials will NOT be sold
or given to any other party, we reserve the right to distribute free
samples of your printed product. Please note that your printed product
or images used for your printed product will not be used in any national
advertising without your prior written consent.
Copyright Notice
You, the User, acknowledge that all content included on this Site,
including, without limitation, the information, data, software,
photographs, graphs, typefaces, graphics, images, illustrations, maps,
designs, icons, written and other material and compilations
(collectively, "Content") are intellectual property and copyrighted
works of Solid Impressions and/or various third-party providers
("Providers"). Reproductions or storage of Content retrieved from this
Site, in all forms, media and technologies now existing or hereafter
developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the
United States Code.
Corporate Identification and Trademarks
Alpha USA, and any and all other marks appearing on this Site
are trademarks of Alpha USA in the United States and other
jurisdictions ("Trademarks"). You may not use, copy, reproduce,
republish, upload, post, transmit distribute or modify the Trademarks in
any way, including in advertising or publicity pertaining to
distribution of materials on this Site, without Alpha USA prior
written consent. The use of Trademarks on any other Web site or network
computer environment is prohibited. Solid Impressions prohibits the use
of Trademarks as a "hot" link on, or to, any other Web site unless
establishment of such a link is pre-approved by Alpha USA in
writing.
Use Restriction
You may only use this Site to make legitimate requests to purchase the
products or services offered (each, a "Request"), and shall not use this
Site to make any speculative, false or fraudulent Requests. You may not
use robots or other automated means to access this Site, unless
specifically permitted by Solid Impressions . You represent that you are
of sufficient legal age to create binding legal obligations for any
liability you may incur as a result of your use of this Site. You agree
to promptly update your membership information (if applicable) in order
to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an
invalid credit card. Please be aware that even if you do not give us
your real name, your Web browser transmits a unique Internet address to
us that can be used by law enforcement officials to identify you.
Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy
portions of this Site for the sole purpose of using this Site as a
shopping resource. Any other use of materials or Content on this Site,
including reproduction for a purpose other than that noted above without
Solid Impressions prior written consent is prohibited.
No Unlawful or Prohibited Use / Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to
access and use http://print.alpharesources.org strictly in accordance with the
Terms described herein. As a condition of your use of the Site, you
warrant to Solid Impressions that you will not use the Site for any
purpose that is unlawful or prohibited by these Terms. You may not use
the Site in any manner which could damage, disable, overburden, or
impair the Site or interfere with any other party's use and enjoyment of
the Site. You may not obtain or attempt to obtain any materials or
information through any means not intentionally made available or
provided for through the Site.
All content included as part of the Service, such as text, graphics,
logos, images, as well as the compilation thereof, and any software used
on the Site, is the property of Solid Impressions or its suppliers and
protected by copyright and other laws that protect intellectual property
and proprietary rights. You agree to observe and abide by all copyright
and other proprietary notices, legends or other restrictions contained
in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in
the transfer or sale, create derivative works, or in any way exploit
any of the content, in whole or in part, found on the Site. Solid
Impressions content is not for resale. Your use of the Site does not
entitle you to make any unauthorized use of any protected content, and
in particular you will not delete or alter any proprietary rights or
attribution notices in any content. You will use protected content
solely for your personal use, and will make no other use of the content
without the express written permission of Solid Impressions and the
copyright owner. You agree that you do not acquire any ownership rights
in any protected content. We do not grant you any licenses, express or
implied, to the intellectual property of Solid Impressions or our
licensors except as expressly authorized by these Terms.
International Users
This Site is controlled, operated and administered by Solid Impressions
from our offices within the USA. If you access the Site from a location
outside the USA, you are responsible for compliance with all local laws.
You agree that you will not use any Site content accessed through http://print.alpharesources.org in any country or in any manner prohibited by
any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Solid Impressions, its
officers, directors, employees, agents and third-parties, from any
losses, costs, liabilities and expenses (including reasonable attorneys'
fees) relating to or arising out of your use of or inability to use the
Site or any services offered on the Site, any user postings made by
you, your violation of any terms of this Agreement or your violation of
any rights of a third-party, or your violation of any applicable laws,
rules or regulations. Solid Impressions reserves the right, at its own
cost, to assume the exclusive defense and control of any matter
otherwise subject to indemnification by you, in which event you will
fully cooperate with Solid Impressions in asserting any available
defenses.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR
AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL
ERRORS. CHANGES ARE PERIODICALLY MADE TO THE CONTENT AND INFORMATION
CONTAINED ON THE SITE. SOLID IMPRESSIONS AND / OR ITS SUPPLIERS MAY MAKE
IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
SOLID IMPRESSIONS AND ALPHA USA / OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT
THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF
THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS
CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES
AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION
OF ANY KIND. SOLID IMPRESSIONS AND / OR ITS SUPPLIERS HEREBY DISCLAIM
ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE,
PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
SOLID IMPRESSIONS AND / OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT,
INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY
DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE
USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE
SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE
SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND
RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF
THE USE OF THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT
LIABILITY OR OTHERWISE, EVEN IF SOLID IMPRESSIONS OR ANY OF ITS
SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE
DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF
USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
BECAUSE SOME STATES / JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE
ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, SOLID IMPRESSIONS
LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT
PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00.
Termination / Access Restriction
Solid Impressions reserves the right, in its sole discretion, to
terminate your access to the Site and the related services or any
portion thereof at any time, without notice. To the maximum extent
permitted by law, this agreement is governed by the laws of the State of
Illinois and you hereby consent to the exclusive jurisdiction and venue
of courts in Illinois in all disputes arising out of or relating to the
use of the Site. Use of the Site is unauthorized in any jurisdiction
that does not give effect to all provisions of these Terms, including,
without limitation, this section.
You agree that no joint venture, partnership, employment, or agency
relationship exists between you and Solid Impressions as a result of
this agreement or use of the Site. Solid Impressions performance of this
agreement is subject to existing laws and legal process, and nothing
contained in this agreement is in derogation of Solid Impressions right
to comply with governmental, court and law enforcement requests or
requirements relating to your use of the Site or information provided to
or gathered by Solid Impressions with respect to such use.
If any part of this agreement is determined to be invalid or
unenforceable pursuant to applicable law including, but not limited to,
the warranty disclaimers and liability limitations set forth above, then
the invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of the
original provision and the remainder of the agreement shall continue in
effect.
Unless otherwise specified herein, this agreement constitutes the entire
agreement between you and Solid Impressions with respect to the use of
the Site, and it supersedes all prior or contemporaneous communications
and proposals, whether electronic, oral or written, between you and
Solid Impressions with respect to the Site. A printed version of this
agreement and of any notice given in electronic form shall be admissible
in judicial or administrative proceedings based upon or relating to
this agreement to the same extent and subject to the same conditions as
other business documents and records originally generated and maintained
in printed form. It is the express wish of the parties that this
agreement and all related documents be written in English.
Changes to Terms
Solid Impressions reserves the right, in its sole discretion, to change
the Terms under which http://print.alpharesources.org is offered. The most
current version of the Terms will supersede all previous versions. Solid
Impressions encourages you to periodically review the Terms to stay
informed of our updates.
Contact Us
Solid Impressions welcomes your questions or comments regarding the
Terms. Please contact us at info@solid-impressions.com
This Version 1.00 of the Terms effective as of November 18, 2014
